Terms and Conditions
These terms apply to cleaning services provided by Winbright Cleaning Limited and to your use of this website.
1. About us
Winbright Cleaning Limited is a company registered in England and Wales, company number 16549816, with a registered office at 9 Westbourne Avenue, Gateshead, NE8 4NF. In these terms, "we", "us" and "our" mean Winbright Cleaning Limited.
2. Our services
We provide residential cleaning, office cleaning, deep cleaning, move-in and move-out cleaning, carpet and upholstery cleaning, garden and terrace cleaning, and additional spaces on request. The tasks covered by a particular clean are agreed with you before we start.
3. Quotes
Quotes are free and carry no obligation. A quote is based on the information you give us about the property and the work required. If the property or the work turns out to be materially different when we arrive, we may need to revise the quote — we will tell you before carrying out any additional work.
Unless we say otherwise, a quote is valid for 30 days.
4. Booking
A booking is confirmed once we have agreed the work, the price and the date with you. Please tell us about anything that affects access, parking, alarms, pets or rooms that should be left alone.
5. Cancellation and rescheduling
Please give us as much notice as you can if you need to cancel or move a booking. If we cannot get into the property at the agreed time and have not been told in advance, we may charge for the visit.
If you are a consumer booking a service to be carried out at your home, you may have a statutory right to cancel within 14 days of entering into the contract. Where you have asked us to start work within that period, we may charge for work already carried out.
6. Access and the property
You are responsible for providing safe access to the property and for a supply of electricity and water where the work requires it. Please secure or remove valuable, fragile or sentimental items before we arrive.
7. Cleaning products and equipment
Please confirm with us when requesting a quote whether cleaning products and equipment are included for your particular service. It varies by job, so we agree it with you in advance rather than assuming.
8. Payment
Payment terms are agreed with you when the booking is confirmed. Invoices are due as stated on the invoice.
9. If something is not right
Tell us as soon as you can — ideally within 24 hours of the clean — and we will do what we reasonably can to put it right. Nothing in these terms affects your statutory rights as a consumer, including your right to services carried out with reasonable care and skill.
10. Liability
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or for fraud. Subject to that, we are not liable for loss or damage that was not foreseeable, or for business losses.
11. Use of this website
The content of this website is provided for general information. We may change it at any time. The design, text and images belong to us unless stated otherwise.
12. Personal data
How we handle personal data is set out in our Privacy Policy.
13. Governing law
These terms are governed by the law of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
Call us on +44 7946 426134 or message us on WhatsApp on +44 7587 026435. See the contact page for all the ways to reach us.